Refund & Cancellation Policy

1. Free Plan

The free plan (Starter) is completely free and does not involve any payment. No refund applies as no charges are made. You can use the free plan indefinitely with the included feature limits.

2. Paid Subscriptions

When you upgrade to a paid plan (Professional or Enterprise), you are billed either monthly or annually based on your selection. Your subscription gives you access to premium features, higher limits, and priority support.

3. Refund Eligibility

We offer refunds under the following conditions:

Plan Type	Refund Window	Condition
Monthly Plan	Within 48 hours of payment	Less than 10% of message quota used
Annual Plan	Within 7 days of payment	Less than 10% of message quota used
Renewal Charge	Within 48 hours of auto-renewal	Cancel before next billing cycle to avoid charges

4. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

• More than 10% of the monthly message quota has been used
• The refund window (48 hours or 7 days) has passed
• Account was suspended or terminated due to violation of Terms of Service
• WhatsApp API charges incurred through Meta (these are billed by Meta directly)
• Custom development, onboarding, or setup assistance services
• Domain verification or third-party integration costs

5. How to Request a Refund

To request a refund, please follow these steps:

• Email us at the support email address with the subject line "Refund Request"
• Include your registered email address and payment receipt/transaction ID
• Briefly describe the reason for requesting a refund
• Our team will review your request and respond within 2-3 business days

6. Refund Processing

Once approved, refunds are processed within 5-7 business days. The refund will be credited to the original payment method used during the purchase. Please note:

• Bank processing times may vary (additional 2-5 business days)
• Partial refunds may be issued for annual plans based on unused months
• Currency conversion differences or payment gateway fees are non-refundable

7. Cancellation Policy

You can cancel your subscription at any time from your account settings or by contacting support. When you cancel:

• Your subscription remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• Your data is retained for 30 days after cancellation, then permanently deleted
• You can reactivate your account within the 30-day retention period

8. Downgrades

If you downgrade from a higher plan to a lower plan (or free plan), the change takes effect at the start of the next billing cycle. No partial refunds are issued for the remaining days on the current plan.

9. Disputes

If you believe a charge was made in error or you have a billing dispute, please contact us before filing a chargeback with your bank. We will work with you to resolve the issue promptly.

Last updated: September 2026